LIFETIME REPAIR SERVICE
We believe furniture should become part of the family and endure for a lifetime. We build our furniture to last, using premium materials, expert craft, and thoughtful design. We aim to make it easy for you to maintain your furniture and part of this is being on hand to offer advice on any repairs that may be required, should the unexpected occur or should you simply desire a refresh.
Our team can help you find solutions that work for your specific location, products and needs. We can offer advice on care and rejuvenation and assist with parts or repairs where applicable.
To register for our lifetime repair service, fill out the registration form you received with your furniture delivery and return it to us via email at firstname.lastname@example.org
If you have not received this form, email us a copy of the receipt or invoice issued for the order by an authorised retailer or De La Espada.
Our Lifetime Repair Service is rooted in open communication in regard to the care of De La Espada furniture.
An initial inquiry process will involve a discussion about the specific issues the customer’s furniture is facing, and De La Espada will offer advice on whether a repair is possible, desirable, or best delivered locally at the customer’s expense. There are many local workshops across the world that offer excellent service, and we are happy to communicate directly with the customer’s chosen workshop to give advice on repairs. In some situations, De La Espada may be able to assist the customer in acquiring necessary parts for a repair.
In the event of a factory repair, the customer is responsible for the logistics and cost associated with transporting the product(s) to and from the De La Espada factory in Portugal. In some cases, factory repairs may accrue additional charges for materials.
It is important to always follow product care instructions as supplied by De La Espada. Some damages, such as those due to misuse, customer modification, or improper care may not qualify for our repair service, though we will always do our best to offer advice.